OneStock is Europe’s market-leading Order Management System for omnichannel commerce. More than 100 retailers, brands and B2B organisations use its cloud-native SaaS to deliver both customer satisfaction and commercial success. A single view of inventory across multiple locations enables the customers to maximise sales opportunities, enhance fulfilment options, strategically orchestrate orders, optimise in-store operations, seamlessly manage returns and analyse business performance. OneStock OMS powers best-of-breed solutions for every retail sector, including fashion, footwear, luxury, beauty, home, DIY, gardening, sporting goods and entertainment.

Order Management System
OneStock’s Order Management System is a pure SaaS suite based on one core product: the company Order Management Centre. This is your window into the internal operations of its OMS, supporting the entire order lifecycle, with a number of optional products and modules that enable omnichannel experiences.

Main capabilities of OneStock’s Order Management System:

Inventory visibility
Accurate, real-time information about the availability and location of stock across your network, including future stock that is in transit or on order.

Analytics and reporting
Understand what’s working and what’s not, so you can take advantage of opportunities for sales growth, and improve order processing for increased operational efficiency and better customer experiences.

Returns management
A full range of return options to meet all customer needs, regardless of the sales channel used to place the order.

Omnichannel customer journey
Consistent shopping experiences for online and in-store customers, including reliable delivery promises, omnichannel fulfilment and return options, and centralised customer support.

Order orchestration
Highly customisable orchestration rules and machine learning algorithms ensure your order fulfilment processes are effectively optimised to fit customer specificities and business strategies.

Dynamic store fulfilment
Leverage your network of physical retail stores to fulfil omnichannel customer orders faster.