CityMood is a GovTech platform that helps local governments centralise, understand and manage citizen requests across existing channels. Emails, web forms, calls, front-desk interactions, letters, social media and online reviews can be connected progressively. AI automatically qualifies each request, detects duplicates, identifies themes and locations,routes cases to the right team while preserving a complete history from reception to response.

Dashboards turn day-to-day requests into citywide operational intelligence: recurring issues,emerging topics, neighbourhood hotspots, workload and response times. CityMood works alongside existing CRM/GRU and business tools, so municipalities can improve citizen service without forcing residents to use a new app or replacing their IT stack.

Hosted in France and designed for GDPR-compliant public-sector use, CityMood helps elected officials and municipal teams respond faster, coordinate better and make decisions grounded in what residents are actually experiencing.

CityMood unifies existing citizen-contact channels without requiring a new app or replacing municipal CRM/GRU systems.
qualifies requests, detects duplicates and recurring issues, routes cases to the right service, and turns daily interactions in
real-time territorial insights.

CityMood promotes sustainable digital practices by leveraging municipalities’ existing data and communication channels, without requiring additional hardware. By centralizing information,reducing duplication and streamlining administrative processes, our solution helps limit unnecessary resource consumption, travel and paper use while supporting more efficient public services.